Running an A/B test is deceptively simple. You just send half your users to Variation A and half to Variation B. The one that drives more conversions wins.
But it’s easy for A/B testing to go off the rails. Without knowing what you want customers to do, why they’re not currently doing it, and options to improve the outcome in the future – your A/B testing isn’t performing at capacity.
This is particularly true in referral marketing, where there are a lot of moving pieces and multiple consumers involved. Optimizing your referral process through A/B testing means breaking down each step of the referral funnel and running specific tests on each component.
We’ll walk you through how to get the best results from an A/B test and how to choose the right metrics for testing. We also have 14 examples to guide you as you set up an effective referral-funnel A/B test.
What Is A/B Testing in Marketing?
A/B testing, sometimes called split testing, is a method for comparing two variants of the same thing to see which one users prefer. To do an A/B test, you simply create two versions of the same asset and expose them to two separate test groups. You then track the number of conversions in each group to determine which version of the asset was more effective.
Since its invention by Google in 2000, A/B testing has become an important part of smart website design. Digital marketers use A/B testing to create more effective conversion funnels by optimizing their emails, calls to action, and website designs.
How A/B Testing Can Help Referral Marketers
A/B testing is a simple way to drive more conversions while making only small changes to your program. You don’t have to re-invent the wheel with each new A/B test; you just need to focus on one variable at a time.
Referral marketers can use A/B tests to learn which CTAs perform better, write more persuasive emails to entice friends to visit their site, and build more persuasive sales pages to convert those potential customers.
A/B Testing Tips
To use A/B tests to optimize your referral funnel, remember these guidelines:
- Test big changes first. It would be easy to get bogged down in testing minutia, like font sizes, for months on end, but these small details are unlikely to have huge impacts on customer behavior. Test big changes that are likely to have the most impact first so that you can immediately experience the effects of a strong funnel.
- Test one thing at a time. Running multiple A/B tests on the same funnel at the same time is a surefire way to confuse your results. Did the first variable cause more conversions or the second one? Keep the cause and effect line strong and clear by testing one variable thoroughly before moving on to the next.
- Make an educated guess. A/B testing is about testing theories, not throwing anything and everything against the wall to see what sticks. Come to the table with a clear hypothesis that you want to test. It might be something as simple as “Advocates will respond better to a $20 financial incentive than a percentage discount,” or “Friends are more likely to read a simple email than a longer one.”
- Test your funnel from top to bottom. When optimizing any sales funnel for maximum conversions, start at the top of the funnel and work your way down. The reason is simple: there is no point in fine-tuning the end of the sales process if you’re losing tons of potential customers at the beginning.
Now that you understand how to get the most from an A/B, it’s time to decide what to test.
4 Crucial Metrics for A/B Testing
When deciding which elements are suitable for A/B testing, consider the refer-a-friend funnel below.
These are the steps that customers need to complete along the referral journey. Within this journey, there are four crucial metrics. Each metric is measurable and directly related to your referral program’s success, which makes them the perfect numbers to A/B test for:
- Advocate click rate. The percentage of targets who click on a referral CTA and learn about the program
- Advocate conversion rate. The percentage of those people who share a referral and become advocates
- Friend click rate. The percentage of people who click on the referral opportunity shared with them
- Friend conversion rate. The percentage of those people who accept the referral and purchase a product
By getting granular and breaking refer-a-friend down into those core numbers, you can stay focused and quickly test even the smallest variations to improve them. That enables you to learn quickly, iterate often, and keep the program constantly improving.
The Best A/B Marketing Tests for Referral Funnel Optimization
Now let’s look at some of the specific A/B tests you could run to optimize the referral journey using real-world examples.
Advocate Click Rate
These tests compare variables that will help entice potential product advocates to check out your referral program.
1. Referral Call-to-Action Location on Home Page
Where you put your CTA – whether it’s “shop” or “refer-a-friend” – makes a big difference. Test whether your CTA does better in a navigation bar, like Loot Crate above, or in the footer, like American Giant below.
2. Referral CTA Button Color
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Test out different colors on your referral CTA. Evidence suggests that this simple change can have big repercussions. HubSpot was able to drive 21% more conversions for one of their clients by changing their free trial CTA button from green to red.
3. Email Subject Lines
Test different subject lines for emails touting your referral program. Many Extole users have experimented with subject line variations that don’t mention their brand by name versus ones that do. Also, try some more substantial tests with subject lines that have entirely different messages.
4. Offline Referral Promotion
Physical ads tap into everyday advocacy, which is a crucial referral marketing concept. A/B test physical referral ads by placing your ads in different areas and seeing which ones generate more traffic. Direct customers in different locations to a referral landing page with a different URL so that you can discern which ad reeled them in.
Advocate Conversion Rate
When a customer chooses to take part in your referral program, they become a product advocate. You can use A/B testing to fine-tune variations that increase the probability of conversion.
5. Reward Size and Type
Test out different sizes and types of rewards to see which incentivize more people to become advocates.
TaxJar’s referral program offers free filing credits to both the referrer and the referee. They could test to see if this is more effective than offering a cash reward.
6. Landing Page Copy
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The way you frame a referral can have a huge impact on how many of your targets become advocates. Try out different kinds of copy on your referral landing page.
Airbnb ran a test on the copy in emails they sent their customers promoting referrals. They ran a double-sided program in which both advocates and their friends receive $25 in credit. For the test, half their customers received an email emphasizing their reward, and the other half got one emphasizing the friend’s reward. They found that the more altruistic option won out.
Referral Marketing – The Best Practices You Need to Know
Written by veteran referral marketers, this guide will help you optimize your referral marketing program and supercharge growth.
Get the Guide7. Images on Referral Landing Page
Try different images on your referral program’s landing page.
Skillshare opted to make the background a picture of a woman. Alternatively, they could test an image that more concretely connects the referral program to Skillshare’s value proposition, such as one of somebody taking a Skillshare class.
8. The Number of Ways to Share
Between email, SMS, and social media, you can offer advocates many different ways to share a referral. A/B test offering different ways to share to see which one gets the most shares out of your advocates.
Kamo Asatryan, who’s grown several mobile apps through referrals, says that most apps offer users too many options. That overwhelms users and takes up valuable real estate on the screen. He’s found that on mobile, no more than two channels typically drive 80% of invites. Once you’ve figured those out, pour all your efforts into making them convert as much as possible.
Friend Click Rate
Referrals from a friend can be very persuasive, but not every potential customer will click through to see your valuable offer. Use A/B testing to learn what entices people to click through.
9. Images in the Referral Share
Consider the effectiveness of images. Some companies, like Backcountry, have opted for a simple referral message that uses mostly text. Others, like Lands’ End, lead off with an image. Test which one resonates most with your brand. This could also apply to other sharing channels like SMS and social media.
10. Amount of Information in the Referral Share Message
Similarly, you’ll also want to test how much you say about your product in your referral share. Check out the referral email above from NYC food delivery service Maple. It talks about their rotating menus and convenience. They could test an email that provides more information about where they source their ingredients from since that is one of their key differentiators from the competition.
Friend Conversion Rate
It’s not enough for referrals to click through to your website. For the referral to be a success, they need to both accept the referral and purchase a product. A/B testing helps you determine the best way to guide prospective customers through the conversion funnel.
11. Autocomplete
Test what kind of conversion lift you get from autofilling any forms with as much of the friend’s information as you have versus having them fill the entire thing out.
12. Guide New Customers Toward Specific Products
Test adding steps to the referral process that helps customers find specific products they’ll like. Some brands immediately guide incoming customers towards curated product recommendations instead of letting them loose without any direction.
Makeup provider Julep offers a Maven program through which participants can get a customized box of beauty products each month. When customers accept a referral to the program, they’re asked to fill out a quiz to help them find the best products for their beauty box in order to get the reward. To optimize their program, Julep could try only offering the quiz to half of the referees. The resulting effect on conversion rates would tell them whether referees see the quiz as a value-add or as an extra hoop to jump through.
13. Referral Code
See what happens if you make half of your referees put in a referral code on your website, and let the other half automatically access their reward by clicking a link. It’s possible that a referral code using the advocate’s name, like Lyft does, would drive more conversions by reminding the new customer that the referral is a favor from a friend.
14. Something Only You Can Provide
Many of our clients have won big with A/B tests that don’t fit neatly into a category applicable to every business but instead tap into a unique offering or service that they offer.
A big part of the Blinds.com experience is working with one of their design consultants to find the perfect shades for any room. They A/B tested a version of the referral program in which advocates referred their friends to the specific consultant they worked with. The new program outpaced the old one by a mile, posting an 82% conversion rate.
Look for ways you can incorporate your unique brand and offerings into your referral marketing program, and then test them against a more conventional alternative.
Test Your Way to Greatness
At the outset, referral marketing might seem intimidating because so much needs to happen for each referral to be successful. You need two people to complete multiple steps, and there are plenty of opportunities for them to give up.
By breaking down the process into individual, measurable parts, you can optimize each one. Test everything. Keep testing and iterating to ensure that your referral program is continuously improving and converting at a higher rate.
